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FAQs

Orders and Shipping

We process orders quickly, so please contact us as soon as possible by emailing support@undnlaqr.com. If your order has not yet been shipped, we will help you to change or cancel your order.

If your new nail polish arrives damaged or faulty, please contact us within 10 days of receiving your product at support@undnlaqr.com. Please include a picture of the damaged item so we can work with you to get a replacement or refund.

We accept Visa, MasterCard, AmEx, Diner's Club and Discover credit cards, PayPal, Apple Pay, Google Pay and Shop Pay.

We are happy to accept returns for a full refund less shipping charges within 10 days of receiving your product. You are responsible for the return shipping of your item. Send an email to support@undnlaqr.com and we will be happy to initiate your return.

UN/DN LAQR ships in the United States to 48 states, not including Alaska and Hawaii. We hope to expand to other regions soon.

Shipping is a flat rate of $6.95 or free with orders over $60.

Priority shipping (1-3 business days) is available for $9.95.

Your order will be processed within 1-2 days from when you place your order. Shipping times vary by the method you select:

Standard shipping: 4-7 business days

Priority (USPS): 1-3 business days

Shipping times not guaranteed.

After each order, you will receive a shipping confirmation email that includes a tracking number and link you can use to track your order status. Be sure to add undn@undnlaqr.com to your email address book to ensure you receive this email.

We ship to P.O. boxes through USPS Priority only.

Contact Us

We’re happy to help with any questions or issues by sending an email to support@undnlaqr.com.

Customer support is available Monday through Friday from 7 am to 4 pm PT.

All media inquiries can be sent to press@undnlaqr.com.

Gifting

Yes, digital gift cards are available and are delivered via email. If you are purchasing for someone else but you use your own email address to purchase, simply forward the gift card email you receive to your recipient.

While we don’t provide gift wrap for all orders, our 3-polish boxed sets and 6-polish nail art kits come in beautiful boxes perfect for gifting.

Product

First, apply a single coat of Gloss Top / Bottom Coat. Next, apply two coats of nail polish color, and finish it off with one coat of Gloss Top / Bottom Coat for a glossy look, or Nothing Matte(rs) Top Coat for a matte finish. Allow the nail polish to dry completely before taking on the rest of the day.

Your nail polish should be stored in a cool dry place, where the temperature is less than 80° F and it is not exposed to heat or sunlight.

This means that Formaldehyde, Formaldehyde Resin, Toluene, Xylene, Dibutyl phthalate (DBP), Camphor, Parabens, Ethyl Tosylamide, and Triphenyl Phosphate will not be found in our nail polish formulas.

Yes! Our products do not contain animal ingredients.

Yes! Our products have not been tested on animals.

No, our products do not include GMOs (genetically modified organisms).