FAQ

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Orders & Delivery

We are not able to modify or cancel an order once it has been placed. However, if you decide you’d like to return the product after receiving it, you may. See our return policy for more details.

In the unlikely event that you have received an item that is damaged or incorrect, please notify us immediately at support@undnlaqr.com within 14 days of receiving the order. We will work with you to arrange a return, replacement, refund or credit. Order issues reported outside this timeframe may not be eligible to be reviewed.

Return orders must be returned within 30 days of the order date, in unused/unopened condition, to be eligible for a refund. Customers are responsible for return shipping and any initial shipping fees are non-refundable. To initiate an eligible return request, please contact us at support@undnlaqr.com for return instructions.

U.S. ground shipping is free for orders over $35 (before tax).

For orders under $35, U.S. ground shipping (5-8 business days) is available for $8.00.

U.S. express shipping (3-4 business days) is available for $14.00.

International shipping rates may vary by package weight and destination. All duties and taxes (including value added taxes) will be the responsibility of the recipient. We cannot confirm the exact amount of any duties or taxes in advance.

UN/DN LAQR ships in the United States and Canada.

After each order, you will receive a shipping confirmation email that includes a tracking number and link you can use to track your order status.

Orders process and ship Monday - Friday, excluding weekends and holidays. If the order is placed after the daily cut-off time, it will be processed the following business day. Your order will be processed within 1-2 days from when you place your order. Shipping times vary by the method you select:

U.S. Ground Shipping: 5-8 business days

U.S. Express Shipping: 3-4 business days

International Shipping: 6-10 business days

Shipping times are not guaranteed. Please note, business days do not include weekends or holidays. Delays experienced by the carrier can not be the responsibility of UN/DN LAQR.

Your order will be processed within 1-2 days from when your order was placed. Shipping times vary by the method you select:

  • U.S. Ground Shipping: 5-8 business days
  • U.S. Express Shipping: 3-4 business days
  • International Shipping: 6-10 business days

After each order, you will receive a shipping confirmation email that includes a tracking number and link you can use to track your order status.

Shipping times are not guaranteed. Busines days do not include weekends or holidays. Delays experienced by the carrier can not be the responsibility of UN/DN LAQR.

Payments & Safety

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

We accept standard credit cards such as Visa, Discover, Mastercard, and American Express.

Customer Support

Check out our frequently asked questions (FAQs). If you still can't find your answer, please contact us via our Contact Us or support@undnlaqr.com. Our team is available Monday to Friday 9:00 am - 6:00 pm EST to support you.

We want to make sure you love your order, but we understand that sometimes, things aren't up to scratch.

Return orders must be returned within 30 days of the order date, in unused/unopened condition, to be eligible for a refund. Customers are responsible for return shipping and any initial shipping fees are non-refundable.

To initiate an eligible return request, please contact us at support@undnlaqr.com for return instructions.

If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line.

Often, once our polishes are should out, they don't come back! So be sure to collect them all, while they last.

Product

First, apply a single coat of Gloss Top / Bottom Coat. Next, apply two coats of nail polish color, and finish it off with one coat of Gloss Top / Bottom Coat for a glossy look, or Nothing Matte(rs) Top Coat for a matte finish. Allow the nail polish to dry completely before taking on the rest of the day.

Your nail polish should be stored in a cool dry place, where the temperature is less than 80° F and it is not exposed to heat or sunlight.

This means that Formaldehyde, Formaldehyde Resin, Toluene, Xylene, Dibutyl phthalate (DBP), Camphor, Parabens, Ethyl Tosylamide, and Triphenyl Phosphate will not be found in our nail polish formulas.

Yes! Our products have not been tested on animals.

Yes! Our products do not contain animal ingredients.

No, our products do not include GMOs (genetically modified organisms).